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Cancelling and refunds
How to cancel your subscription, what happens to your access, and how the refund policy works.
Updated · 1 min read
How to cancel your subscription, what happens to your access, and how the refund policy works.
From your account settings, or by writing to us at hi@connver.com.
There is no lock-in and no penalty: you keep access until the period you already paid for ends, and you are not charged again.
Your subscription starts with a 3-day free trial with a required card. Cancel before the first charge and you pay nothing. You may request a refund only of the first subscription payment, within 7 business days from the trial start, including the 3 free days: contact complete cancellation in Billing. When the guarantee is verified, we cancel and initiate the refund request with Paddle. We ask for a reason to learn; you can choose “Prefer not to say”. Paddle may require approval and we show its actual status. Outside the deadline we cancel renewals; support and the Paddle portal remain available for legal rights and missing evidence.
We count Monday through Friday starting the day after the trial begins (or the first payment if there was no trial), in America/Mexico_City, without excluding public holidays. Renewals and credit top-ups are outside this guarantee. See the refund policy.
Because the charge is processed by Paddle as the authorised reseller, any applicable refund is issued through the same method you paid with.
If you cancel and want your data deleted, write to us. How it is treated is set out in the privacy policy.