Terms of Service

1. Acceptance of Terms

By creating an account, clicking "I agree" or using any part of the Service, you enter into a binding contract with Voltaflow. If you use the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

We reserve the right to modify these Terms with 30 calendar days' prior notice posted in the Service or sent by email. Continued use of the Service after the effective date of the change constitutes acceptance.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction. Connver is a business-to-business (B2B) product; it is not directed at individual consumers for personal use nor at minors.

You may not use the Service if you are located in, or are a national or resident of, any country subject to U.S. government trade sanctions (including, without limitation, those administered by OFAC), nor if you appear on any restricted or sanctioned persons list.

3. Description of the Service

Connver is a CRM platform for a business’s WhatsApp conversations: it brings together the inbox for those conversations, each customer’s record, the product catalog, orders and the automation of the team’s internal work. It includes AI-assisted features that draft, summarize and classify replies within the rules each business defines, and an internal feature called "Enki" that assists in product configuration.

The specific scope of available features depends on the plan you subscribe to. We reserve the right to add, modify or discontinue features with reasonable prior notice.

AI-assisted features interact with your end customers on your behalf and under the rules you define. You are responsible for informing your customers, as required by applicable law, when you use AI-generated or AI-assisted replies, and for obtaining and keeping the consents needed to contact them on each channel (including the WhatsApp opt-in required by Meta's policies).

4. Account and Credentials

You are responsible for maintaining the confidentiality of your access credentials and for all activity performed under your account. You must notify us immediately at hi@connver.com of any unauthorized use.

Enabling multi-factor authentication (MFA) is your responsibility and strongly recommended for accounts with access to end-customer data.

5. Acceptable Use

You agree NOT to: (a) use the Service to send spam, unsolicited messages or any communication that violates the policies of connected platforms (including Meta's WhatsApp Business Commercial Policy); (b) use the Service for unlawful activities, including fraud, defamation, malware distribution or intellectual property infringement; (c) attempt to access other users' systems or data, reverse-engineer the Service, or extract data through unauthorized scraping; (d) resell, sublicense or provide third-party access to the Service without written authorization; (e) use the Service to process special categories of personal data (health, sexual orientation, political opinions, etc.) without an explicit legal basis and our prior written consent.

We may suspend or terminate your account immediately, without refund, if we detect violations of these rules.

6. Customer Content and License

All content you upload or generate through the Service (customer messages, catalog, automations, configurations — "Customer Content") remains your property.

You grant us a limited, worldwide, non-exclusive, royalty-free license to process Customer Content solely for the purpose of operating and improving the Service for you. We do NOT use Customer Content to train third-party models or for purposes unrelated to providing the Service to you.

7. Payments and Subscription

The Service is offered under a monthly subscription model. All charges are processed by Paddle.com Market Ltd ("Paddle") as Merchant of Record, which sells the Service to you on our behalf and is responsible for billing, applicable taxes and refund processing.

Prices are subject to change with 30 days' prior notice. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.

Refunds are governed by our Refund Policy available at /reembolsos, which is integral to these Terms.

8. Enki Credits

"Enki Credits" are the consumption unit used to bill the assisted features of the Service (drafting replies, conversation summaries, voice-note transcription and automations). Each plan includes a monthly Enki Credits allowance that renews at the start of each billing period.

The included allowance belongs to the period: it renews each billing period and does not roll over to the next one. This describes how consumption works and introduces no exception: refunds are governed entirely by the Refund Policy, with no per-product carve-outs.

9. Third-Party Services

The Service integrates third-party services (including, without limitation, Meta WhatsApp Cloud API, AI model providers, payment processors). Use of these integrations may be subject to the respective third parties' terms, which you accept by connecting them.

We are not responsible for the availability, accuracy or practices of third-party services.

10. Modifications to the Service

We reserve the right to modify, suspend or discontinue any part of the Service at any time. For changes materially affecting features included in your plan, we will give at least 30 calendar days' prior notice.

In the event of Service discontinuation, we will give at least 90 days' prior notice and facilitate export of your data.

11. Termination

You may cancel your subscription at any time from your account settings or by contacting us at hi@connver.com. Cancellation takes effect at the end of the paid billing period; you retain access until that date.

We may suspend or terminate your account with or without cause. If we terminate without cause, we will refund the unused portion of the current billing period. If we terminate with cause (including violations of these Terms), no refund applies.

Upon termination, the 90-day retention period described in the Privacy Notice applies, after which data is deleted except for legal retention obligations.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted or error-free, or that AI-assisted responses will be accurate or appropriate in every case. They are a support tool for your team; final commercial responsibility rests with you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOLTAFLOW'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VOLTAFLOW (VIA PADDLE) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA OR CUSTOMERS, EVEN IF WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

You agree to indemnify and hold harmless Voltaflow, its directors, employees and agents from any claim, demand, damage or expense (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) content you upload or transmit through the Service; (c) your violation of third-party rights, including rights of your own end customers.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Wyoming, USA, without giving effect to conflict-of-laws rules. Any dispute will be submitted to the competent courts of Wyoming, unless mandatory law of your jurisdiction provides otherwise.

Notwithstanding the foregoing: if you are a user residing in Mexico, the mandatory provisions of the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP, a new law published in the Official Gazette on March 20, 2025), whose supervisory authority is the Secretaría Anticorrupción y Buen Gobierno, and PROFECO apply additionally where relevant; if you reside in the European Economic Area or the United Kingdom, GDPR / UK GDPR and mandatory local consumer rules apply additionally.

16. General Provisions

If any provision of these Terms is deemed invalid or unenforceable, the remainder shall continue in full force.

Our failure to exercise any right does not constitute a waiver of that right. These Terms constitute the entire agreement between the parties regarding the subject matter herein.

17. Contact

For questions about these Terms, write to hi@connver.com.

Voltaflow LLC · 1021 E Lincolnway, 7729, Cheyenne, WY 82001, US.