Refund Policy
When refunds apply and how to request one
Last updated: October 10, 2026
Ordinary signup starts with a 3-day free trial and a card registered in Paddle. Cancel before the trial ends to avoid the first charge. Delivery of an account prepared as a proof of concept (PoC) starts directly with payment, without another trial or an additional commercial 7-day guarantee; mandatory rights and Paddle policies remain respected.
Connver purchases are processed by Paddle.com Market Ltd ("Paddle") as Merchant of Record for Voltaflow LLC. Paddle executes any applicable refund on Voltaflow's behalf.
In the event of any conflict between translated versions, the Spanish version prevails.
1. Three-day trial with a card
Ordinary signup requires a card in Paddle checkout to start the 3-day trial. Paddle makes the first subscription charge when the trial ends. PoC delivery does not include another trial.
Cancel from Billing before the trial ends to avoid the first charge.
2. Refund of the first subscription payment
For ordinary signup, you may request a refund of your first confirmed subscription payment without giving a reason during the 168 hours after that payment (7 full days). The final instant is included; Billing shows the deadline date and time in local time. The trial start and offer acceptance do not start or replace this window. Using plan credits does not limit this guarantee.
Request cancellation and a refund in Billing within the window. Comments are optional and you may choose “Prefer not to say”. Once the first payment and ordinary guarantee are verified, we initiate the refund request with Paddle and cancel the subscription. Paddle may require approval; we show its actual status. Confirmation does not mean your bank has already posted the money. Support reviews missing evidence and mandatory rights. You may also use the Paddle portal or email hi@connver.com.
PoC delivery does not include this additional commercial guarantee. It also excludes renewals, subsequent charges and credit top-ups. Outside the ordinary guarantee, cancellation prevents future renewals and access continues through the paid period. Mandatory rights and Paddle policies remain respected in all these cases and may be handled through support or Paddle. This commercial guarantee does not offer prorated refunds.
3. Enki Credits
Plan Enki Credits cannot be exchanged for money and do not roll over to the next period. This does not limit the refund of the first ordinary payment: consuming credits is not a condition for rejecting that guarantee.
Enki Credit top-ups are purchased separately from the monthly subscription and have no commercial refund. Mandatory rights and applicable Paddle policies remain respected; support reviews eligible requests.
4. Exceptions
If the Service suffers a documented outage of more than 24 continuous hours, support may grant you an equivalent time extension on your subscription, at its discretion.
For an exception, email hi@connver.com or open a support ticket. Mandatory consumer rights and applicable Paddle policies remain respected. Paddle processes approved refunds to the original payment method and currency; posting times depend on your bank.
5. Chargebacks
If you initiate a chargeback with your bank for a valid charge, we may suspend your account while it is resolved. Paddle manages the process with evidence of Service usage and terms acceptance.
6. Who charges you
Connver is a product of Voltaflow LLC. Paddle.com Market Ltd acts as Merchant of Record: it is the name that appears on your statement, it is who sends you the receipt for every charge, and it is who executes refunds on Voltaflow's behalf.
7. Contact
Voltaflow LLC · 1021 E Lincolnway, 7729, Cheyenne, WY 82001, US.
Refund requests and questions: hi@connver.com.