Refund Policy
When refunds apply and how to request one
Last updated: August 18, 2026
Connver is free to try: your subscription starts with a 14-day trial and we email you 5 days and 1 day before the first charge. If you cancel during the trial, you are not charged anything.
Connver purchases are processed by Paddle.com Market Ltd ("Paddle") as Merchant of Record for Voltaflow LLC. Paddle executes any applicable refund on Voltaflow's behalf.
In the event of any conflict between translated versions, the Spanish version prevails.
1. The trial period is your guarantee
Your subscription starts with a 14-day free trial, with full access to the Service. We email you 5 days and 1 day before the first charge, with the exact amount and date.
If Connver isn't right for you, cancel from Billing before the trial ends: no charge is made and your conversations stay saved in case you come back.
2. Subscription after the trial period
Once the first charge is made, subscription payments are non-refundable. The trial period exists precisely so you can evaluate the full Service before paying.
You can cancel whenever you want, from your account settings or by writing to hi@connver.com. Cancelling is immediate and penalty-free: you stop being charged from the moment you cancel and you keep access until the end of the period you already paid for. There are no prorated refunds for the remaining days of the period.
3. Enki Credits
The Enki Credits included in your plan are non-refundable, cannot be exchanged for money, and do not roll over from one period to the next.
Additional Enki Credit packs are refundable only if you have not consumed any credit from the pack and you request it within 24 hours of purchase. With one or more credits consumed, the pack is non-refundable.
4. Exceptions
If the Service suffers a documented outage of more than 24 continuous hours, support may grant you an equivalent time extension on your subscription, at its discretion.
To request an exception, write to hi@connver.com with the subject "Refund request" or use the Paddle customer portal (the link is in your purchase confirmation email). Any approved refund is processed by Paddle to the same payment method and in the same currency as the original charge; how soon it shows up depends on your issuing bank.
5. Chargebacks
If you initiate a chargeback with your bank for a valid charge, we may suspend your account while it is resolved. Paddle manages the process with evidence of Service usage and terms acceptance.
6. Who charges you
Connver is a product of Voltaflow LLC. Paddle.com Market Ltd acts as Merchant of Record: it is the name that appears on your statement, it is who sends you the receipt for every charge, and it is who executes refunds on Voltaflow's behalf.
7. Contact
Voltaflow LLC · 1021 E Lincolnway, 7729, Cheyenne, WY 82001, US.
Refund requests and questions: hi@connver.com.