You connect your business WhatsApp Business number and conversations start landing in a shared inbox. Anyone on your team can pick up a conversation and see the full history, without asking again what the customer already answered.
Customer record
Next to every conversation lives the person's record: what they asked, what you quoted, what they bought and what was agreed. It stops living in the head of whoever handled it on Friday.
Handover between the team
A conversation can be picked up and released. Who is handling it is recorded, so two people don't answer the same thing at the same time.